Introduction

These Terms & Conditions (the “Terms”) govern your access to and use of the online gaming services, products, and related features provided under the brand name “Winum” (“Winum,” “we,” “us,” or “our”) through our website and associated platforms, including any mobile versions or applications (collectively, the “Site”). By visiting, registering for, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy & Data Protection policy, Responsible Gambling policy, and any other supplemental policies or rules that may apply to specific games, promotions, or services. These Terms are intended to establish a clear, transparent, and responsible framework for online gaming activity, including real-money play and any Winum free slots or other demo products we may make available. You should read these Terms carefully in their entirety before creating an account or placing any wagers, and you should print or save a copy for future reference. If you do not agree with any part of these Terms, you must not use the Site, must not register an account, and must immediately discontinue any ongoing use of the services.

Winum is committed to providing a safe, fair, and legally compliant gaming environment for adults only. We place significant emphasis on responsible gambling, the integrity of game outcomes, and compliance with applicable laws and regulations in the jurisdictions where our services may be lawfully offered. These Terms explain not only your rights and obligations as a player, but also our rights, limitations of liability, and the procedures for handling disputes, self-exclusion, and complaints. By continuing to use the Site, you represent that your use is legal in your place of residence and that you understand the inherent risks of online gambling, including the possibility of losing money. Online gaming should always be treated as a form of entertainment, not as a way to earn income, and these Terms reflect that guiding principle.

The Site may include information about casino games, promotions, loyalty programs, and other features that are updated from time to time, and these Terms apply to all such content and services, whether accessed directly or through third-party links. From time to time, we may modify, update, or replace portions of these Terms to reflect changes in our business, changes in applicable law, or improvements to our services and responsible gambling tools. You are responsible for regularly reviewing these Terms to ensure that you remain informed of any changes that may affect you. Your continued use of the Site after any modification constitutes your acceptance of the updated Terms. If at any time you do not accept the Terms, including any updated version, you must stop using Winum immediately.

Acceptance of Terms

By accessing, browsing, registering on, or otherwise using the Site, you expressly agree to be legally bound by these Terms, as well as any additional rules, policies, and guidelines that we may publish on the Site from time to time. Your acceptance of these Terms is a condition of your use of the Site and your participation in any gaming or promotional activities. This acceptance extends to all aspects of the service, including but not limited to account registration, deposits, withdrawals, bonuses, participation in games, and communication with customer support. If you do not agree to these Terms, you must not create an account, must not deposit funds, and must not engage in any real-money or practice play offered on the Site.

You affirm that you are legally capable of entering into a binding agreement under the laws of your jurisdiction, and that you have not been previously excluded or self-excluded from any gambling services where such exclusion would render your use of this Site inappropriate or unlawful. You agree that these Terms are the complete and exclusive statement of the agreement between you and Winum regarding your use of the Site, and that they supersede any prior or contemporaneous communications or proposals, whether electronic, oral, or written. In the event that any translated version of these Terms conflicts with the English version, the English version will control to the fullest extent permitted by law. You further agree that we may require you to confirm your acceptance of updated Terms as a condition of continued access, and that failure to provide such confirmation may result in suspension or closure of your account.

Your use of the Site may also be governed by the laws and regulations of the jurisdiction in which you reside or access the Site, and it is your sole responsibility to ensure that you comply with any such applicable laws. Winum does not provide legal advice and makes no representation that the Site is appropriate or lawful for use in your jurisdiction. By accepting these Terms, you acknowledge that you have made your own independent assessment of the legality of your use of the Site and that you will not hold Winum liable for any breach of local laws arising from your use. If we determine or reasonably suspect that your use of the Site violates any applicable law or regulation, we may, in our sole discretion, suspend or terminate your access without prior notice, subject to any obligations we may have under applicable law.

Eligibility & Age Restriction (18+ only)

Use of the Site and participation in any gaming or wagering activity offered by Winum are strictly limited to individuals who are at least eighteen (18) years of age or the minimum legal gambling age in their jurisdiction, whichever is higher. By registering an account or using the Site, you warrant and represent that you meet this minimum age requirement and that you have not been excluded, self-excluded, or otherwise barred from gambling activities in any jurisdiction. We take underage gambling extremely seriously and employ a range of measures and verification procedures designed to prevent individuals under the legal age from accessing real-money gaming services. These measures may include age verification checks, identity document requests, and the use of third-party verification databases, all aligned with our legal obligations and our commitment to responsible gambling.

If we have reasonable grounds to suspect that you are underage, or if we are unable to verify your age to our satisfaction, we may suspend your account, withhold any winnings, and request additional documentation. If it is confirmed that you were underage at the time you engaged in gambling activity on the Site, your account will be closed, any wagering contracts will be considered void, and any funds deposited by you will, to the extent permitted by law, be returned to a payment method we deem appropriate, while any winnings will be forfeited. Parents, guardians, and responsible adults are strongly advised to take active measures to prevent minors from accessing online gambling sites, such as using parental control software and securing devices. Underage participation in gambling can lead to significant financial, psychological, and social harm, and early exposure to gambling can increase the risk of developing gambling-related problems later in life.

You must not share your account details, payment methods, or devices used for gambling with any minor or with anyone who might allow a minor to access your account. You are fully responsible for ensuring that your login credentials and devices are not used by any underage persons to access the Site. We reserve the right to report suspected underage gambling to relevant authorities and to cooperate fully with any investigations, in accordance with applicable data protection laws. By continuing to use the Site, you agree to support our efforts to prevent underage gambling and to promptly notify us if you become aware of any underage person attempting to access or use Winum.

Account Registration

In order to participate in real-money gaming or certain promotional activities on the Site, you must successfully complete the account registration process and create a personal user account (the “Account”). When registering, you will be required to provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, residential address, email address, and telephone number. You may also be asked to select a unique username and a strong password, as well as to set security questions or other authentication measures. You agree that you will provide information that is truthful and not misleading, and that you will promptly update your Account information if it changes. Providing false, inaccurate, or incomplete information may result in refusal of registration, suspension, or termination of your Account.

You are permitted to hold only one Account with Winum, and you must not register or attempt to register multiple Accounts, whether directly or indirectly, including through third parties, family members, or associates. If we detect or reasonably suspect that you have created multiple Accounts, we may close any duplicate Accounts, cancel associated bonuses or promotional benefits, and, where appropriate, void bets or withhold winnings, subject to applicable law. You are solely responsible for maintaining the confidentiality of your login credentials and for any activities conducted under your Account. If you suspect that your Account has been compromised, accessed without your permission, or used in any unauthorized way, you must notify us immediately and take steps to secure your Account, such as changing your password.

As part of our regulatory and compliance obligations, we may conduct Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) checks at any time, both at registration and during the lifetime of your Account. You may be required to provide identity verification documents, such as a government-issued photo ID, proof of address, and proof of payment method ownership. We may suspend or limit your Account, including the ability to deposit or withdraw funds, until such verification is completed to our satisfaction. Failure to provide requested documents, or provision of documents that we suspect to be fraudulent or altered, may lead to Account closure and may be reported to relevant authorities.

The registration and maintenance of your Account must be conducted by you personally and solely for your own benefit. You must not transfer, sell, assign, or otherwise allow any third party to use your Account. Any form of Account sharing, third-party access, or use of your Account for the benefit of another person, including as an agent, is strictly prohibited. Winum reserves the right, at its sole discretion, to refuse to open an Account, to close an existing Account, or to restrict Account functionality, subject to any obligations we may have under applicable law and subject to the provisions of these Terms.

Deposits & Withdrawals

To participate in real-money gaming on the Site, you may be required to deposit funds into your Account using an approved payment method. All funds deposited into your Account must originate from payment instruments legally and rightfully owned and controlled by you. By initiating a deposit, you warrant that you are the lawful owner of the payment method used and that you have the authority to use it for online gaming transactions. We may impose minimum and maximum deposit limits, both per transaction and over specific time periods, which may vary depending on the payment method, your verification status, and your responsible gambling settings. Deposited funds will typically become available in your Account balance once the transaction is authorized and confirmed by the relevant payment provider; however, processing times may vary and are not fully under our control.

Withdrawals of funds from your Account are subject to our internal procedures, regulatory requirements, and security checks aimed at preventing fraud, money laundering, and other prohibited activities. Before processing a withdrawal, we may require you to complete full KYC verification, including the submission of identity documents, proof of address, and ownership of the payment method. Withdrawals will generally be processed via the same payment method used to deposit, where technically feasible and permitted by our policies; where this is not possible, we may choose an alternative method in accordance with applicable regulations and risk controls. We may set minimum and maximum withdrawal amounts, and we reserve the right to charge reasonable processing fees for withdrawals, particularly in cases of repeated withdrawal requests without corresponding wagering activity, in line with applicable law.

You should be aware that certain payment methods may involve third-party fees, currency conversion charges, or transaction limits imposed by the payment provider or your financial institution. Winum is not responsible for any such external charges, and you are encouraged to consult your payment provider for details before initiating deposits or withdrawals. We may decline or delay any deposit or withdrawal request if we have reasonable grounds to suspect fraud, misuse of payment methods, violations of these Terms, chargebacks, or legal or regulatory issues. In cases of chargebacks or reversed transactions, we may deduct the corresponding amount from your Account balance and may take steps to recover any funds that have been withdrawn or wagered in connection with such transactions.

You acknowledge that all transactions are monitored and reviewed for compliance with AML, counter-terrorist financing, and other legal obligations. Any suspicious or unusual transactional behavior may lead to further inquiries, requests for documentation, and, where required, reporting to relevant authorities. We may place limits or holds on your funds during such investigations and may be restricted from disclosing certain information to you if prohibited by law. All deposits and withdrawals must be conducted in the currency or currencies made available on the Site, and currency conversion, where offered, will be subject to rates and fees disclosed at the time of the transaction or within the relevant payment interface.

Payment Methods Table

The following table provides an illustrative overview of common payment methods that may be offered on the Site. Availability, limits, and processing times may vary by jurisdiction, user status, and regulatory requirements, and the information below is subject to change at any time.

You are responsible for ensuring that the payment method you choose is available and permissible in your jurisdiction and under the terms of your agreement with the payment provider. Winum may add, remove, or modify available payment methods at any time, without prior notice, in order to comply with regulatory changes, risk assessments, or operational considerations.

Bonuses & Promotions

From time to time, Winum may offer bonuses, promotions, tournaments, loyalty programs, or other special offers (“Promotions”) to eligible players. Each Promotion may be governed by its own specific terms and conditions (“Promotional Terms”) that supplement and, in the event of a conflict, may override these general Terms with respect to that particular Promotion. By participating in any Promotion, including but not limited to welcome bonuses, reload bonuses, free spins, or the ability to play selected Winum free slots under promotional conditions, you agree to be bound by the applicable Promotional Terms in addition to these Terms. It is your responsibility to carefully read and understand the Promotional Terms before opting in or accepting any Promotion, as failure to comply may result in forfeiture of bonus funds, winnings, or eligibility.

Bonuses and Promotions are generally intended for recreational players and may be limited to one per person, household, IP address, device, payment method, or group, as determined in our sole discretion. We reserve the right to restrict the availability of Promotions based on factors such as jurisdiction, player verification status, and playing history, in accordance with applicable law and responsible gambling practices. Bonus funds may be subject to wagering requirements, game restrictions, maximum bet limits, and time limits, all of which will be clearly disclosed in the Promotional Terms. Winnings derived from bonus funds may not be withdrawable until all applicable wagering requirements are met, and certain games, including some with higher return-to-player percentages or classified as best free slot or low-risk products, may contribute differently toward these requirements.

We monitor promotional participation to ensure fair use and to detect patterns of abuse, such as collusion, bonus hunting, low-risk betting strategies, hedging, or manipulation of game outcomes. If we determine, in our reasonable discretion, that you have violated Promotional Terms, abused a Promotion, or engaged in behavior inconsistent with the spirit of the offer, we may withhold or cancel any pending bonus, remove bonus funds or associated winnings from your balance, and/or close your Account. We also reserve the right to withdraw or amend any Promotion at any time, subject to honoring obligations to players who have already lawfully qualified for the offer under acceptable conditions.

Promotional communications may be sent to you via email, SMS, push notifications, on-site messages, or other channels, based on your marketing preferences and applicable privacy laws. You may opt out of receiving marketing communications at any time through your Account settings or by following the instructions provided with each communication, though you may still receive essential service-related notices. It is your responsibility to keep your contact information up to date to ensure you receive relevant information about Promotions you have already opted into, including deadline reminders and wagering requirement updates. All Promotions are designed and administered in accordance with applicable consumer protection and advertising regulations, including clear disclosure of key terms.

Game Rules

Each casino game offered on the Site, including but not limited to slots, table games, live dealer games, and any best free slot or demo-style products, is subject to specific rules that govern gameplay, betting limits, payouts, and special features. These rules may be displayed within the game interface, accessible via an information or help button, or published on dedicated pages of the Site. By participating in any game, you acknowledge that you have read and understood the applicable game rules and that you agree to be bound by them. It is your responsibility to familiarize yourself with the mechanics of a game, including pay tables, volatility, bonus features, and return-to-player percentages, before placing real-money bets.

Wagers are considered valid only when they have been accepted by our servers and recorded within our systems. Once a bet has been placed and confirmed, it generally cannot be cancelled or changed by you. Game outcomes are generated by certified random number generators or by live game processes, as applicable, and the results displayed by the system shall be deemed final and binding, subject to the error-handling provisions of these Terms. In the event of any discrepancy between the outcome displayed on your screen and the records in our systems, the latter will prevail.

We may impose minimum and maximum bet limits on specific games or tables, which may be adjusted from time to time for business or regulatory reasons. Certain games may be unavailable in specific jurisdictions or to specific player segments, due to licensing, technical, or responsible gambling requirements. You must not attempt to manipulate or exploit any game, software, or feature, including through software-assisted play, bots, or other prohibited tools. If we detect or reasonably suspect that game rules have been exploited, or that technical vulnerabilities have been abused, we may void bets, cancel winnings, and take other appropriate measures as described in these Terms.

Where a game malfunction, connectivity problem, or other technical issue affects gameplay, the applicable rules and our error-handling procedures will apply. Typically, game malfunctions void all affected plays and bets, and the stake of any affected round may be returned to the player, unless otherwise required by applicable law or regulator instructions. Any such malfunctions do not entitle you to any additional compensation beyond the return of the original stake where appropriate. We reserve the right to remove or modify games at any time, without prior notice, and without liability, subject to fulfilling obligations relating to any ongoing or unfinished game rounds, jackpots, or tournaments, in accordance with regulatory requirements.

Fair Play & RNG

Winum is firmly committed to maintaining the integrity, fairness, and randomness of all games offered on the Site. For digital games such as slots, virtual table games, and other non-live products, outcomes are determined by Random Number Generator (“RNG”) technology designed to ensure that each game result is independent, unpredictable, and unbiased. Our RNG systems and game software are subject to internal testing, quality assurance, and, where required by applicable law, certification by independent testing laboratories. These processes are intended to verify that the RNG operates correctly, that payout percentages are consistent with stated theoretical return-to-player values, and that no external factors can influence outcomes.

Fair play also extends to the behavior of players using the Site. You must not engage in or attempt to engage in any activity that could give you an unfair advantage or compromise the fairness of the games for others. Prohibited conduct may include collusion with other players, use of bots or automated play tools, exploitation of software bugs or glitches, chip dumping, arbitrage betting across platforms, or any form of cheating or suspicious play. If we have reasonable grounds to suspect that you have engaged in unfair play or violated our fair gaming standards, we may freeze your Account, suspend payouts, and investigate the matter, including by reviewing gameplay logs and transaction histories.

During any investigation of suspected unfair play, you agree to cooperate fully with our requests for information and clarification. If the investigation confirms that you have engaged in cheating, manipulation, abuse of bugs, or other prohibited activities, we may void affected bets, seize or withhold associated winnings, and close your Account, subject to applicable law and any regulatory reporting obligations. In some cases, we may be legally required to report such conduct to relevant authorities or regulatory bodies, and you may face additional civil or criminal consequences under local laws.

To maintain transparency and trust, we aim to provide clear information about game rules, theoretical payout percentages, and the use of RNG technology. However, you should understand that all games of chance inevitably involve randomness and variance, and past results do not influence future outcomes. There is no system, strategy, or technique that can guarantee success or overcome the randomness built into our games. By using the Site, you accept that the outcome of games is determined by chance (subject, in some games, to your choices within the rules), and that you may lose some or all of the funds you wager.

Responsible Gambling

Winum is committed to promoting responsible gambling and to providing tools, information, and support to help players maintain control over their gaming activity. Gambling should be viewed as a form of entertainment, not as a way to generate income, pay debts, or solve financial difficulties. You are strongly encouraged to set a budget for your gaming and to never wager money that you cannot afford to lose. Excessive or uncontrolled gambling can lead to serious financial, emotional, and social problems, and may affect not only the individual, but also their family, friends, and community. Our Responsible Gambling framework is designed to reduce the risk of harm, to assist in early identification of problematic behavior, and to support those who may be at risk.

We encourage you to regularly monitor your gaming behavior, including frequency of play, average session duration, and overall spending levels. If you find yourself chasing losses, neglecting other responsibilities, or feeling distress, anxiety, or guilt related to your gambling, you should consider using our responsible gambling tools and seeking professional assistance. Players under the age of 18 are strictly prohibited from using the Site, and we emphasize that young people are particularly vulnerable to the harms associated with early exposure to gambling. Underage gambling can negatively impact educational performance, emotional development, and decision-making skills, and can increase the likelihood of gambling-related harm in adulthood. For these reasons, we implement age verification measures and strongly urge parents and guardians to be vigilant and to use content filters and parental controls.

Our responsible gambling tools include, but are not limited to, deposit limits, loss limits, session reminders, time limits, cooling-off periods, and self-exclusion options. These features are designed to empower you to control your spending, manage the time spent on the Site, and take breaks when needed. Most of these tools can be configured through your Account settings or by contacting customer support, subject to verification and applicable procedures. Once set, certain limits (such as lower deposit or loss limits) may take immediate effect, while increases to limits or the lifting of restrictions may be subject to a waiting period, to ensure that changes are made thoughtfully and not impulsively. We may also, in some cases, impose limits or restrictions on your Account proactively if we identify patterns indicative of harm, in accordance with responsible gambling best practices.

Responsible gambling is a shared responsibility between Winum and our players. We provide tools and information, but you must use them actively and honestly, including providing accurate information when completing any self-assessment or problem gambling screening tools made available on the Site. If you choose to self-exclude, you must not attempt to circumvent or override that decision by creating new Accounts or by engaging our services under different identities. We cannot be held responsible for consequences resulting from your failure to adhere to self-exclusion or responsible gambling measures. Nonetheless, we will take reasonable steps, in accordance with legal and technological constraints, to uphold your choices and to prevent gaming activity during self-exclusion.

Tools & Features (table)

The table below summarizes key responsible gambling tools and features that may be available to you on the Site. Availability and specific implementation details may vary based on jurisdiction and regulatory requirements.

Support Resources

In addition to the tools provided on the Site, Winum encourages players to seek independent professional assistance if they suspect that their gambling may be becoming problematic. There are numerous organizations specializing in gambling support and counseling, including helplines, live chat services, and in-person or online therapy resources. We recommend that you consult reputable, independent support organizations that provide confidential advice, self-help materials, and referral to further treatment where necessary. Examples of such organizations include general “National Gambling Support Services,” regional “Problem Gambling Helplines,” and “Online Gambling Counseling Centers,” which can often be located by searching for problem gambling support resources in your state or region.

If you have concerns about a friend or family member who may be experiencing gambling-related harm, you are encouraged to share information about responsible gambling and available support services with them. Family members and loved ones can play a key role in recognizing early warning signs and in encouraging individuals to seek help. Support organizations commonly provide specialized resources for family members, recognizing the impact that gambling problems can have on relationships, finances, and overall well-being. In cases of immediate financial or emotional crisis, you should also consider contacting general mental health or crisis support hotlines that operate in your area.

While Winum is not a counseling or treatment provider, we take problem gambling seriously and will act upon reasonable requests for assistance consistent with our legal and technical capabilities. This may include providing information about responsible gambling, processing self-exclusion requests, and directing you to external support resources. We do not receive compensation from any problem gambling organizations and do not endorse any specific provider over another. It is your responsibility to evaluate and choose the support services that best meet your individual needs.

Prohibited Activities

Your use of the Site is subject to strict prohibitions on certain forms of conduct that are unlawful, harmful, or inconsistent with the integrity of our services. You must not use the Site for any purpose that is illegal in your jurisdiction or that violates applicable laws and regulations, including but not limited to laws relating to money laundering, fraud, terrorist financing, and unauthorized use of payment instruments. You must not engage in any fraudulent or deceptive activity, including identity theft, use of false or stolen payment details, chargeback abuse, or misrepresentation of personal information. The creation or use of multiple Accounts, the sharing of Accounts, or the use of proxy, VPN, or similar tools to circumvent geographic or other restrictions is strictly prohibited, except where expressly authorized by us and permitted by law.

You must not collude with other players, whether on the Site or externally, to gain an unfair advantage, manipulate game outcomes, or otherwise subvert fair play. Use of bots, automated scripts, or software designed to interact with the Site in a manner not intended by us is not allowed. You must not exploit, or attempt to exploit, any software bugs, technical glitches, or vulnerabilities, and you must not reverse engineer, decompile, or interfere with the Site’s code, systems, or infrastructure. If you become aware of any such issue, you are encouraged to promptly report it to us; doing so responsibly does not grant you any right to compensation beyond your statutory rights, but it may be taken into account when we address the matter.

Harassment, abuse, or inappropriate behavior toward other players or our staff is strictly forbidden. This includes, without limitation, the use of offensive, discriminatory, or threatening language in chat functions, emails, or other communication channels provided by the Site. You must not use the Site to distribute spam, unsolicited commercial messages, or any content that is defamatory, obscene, or violative of third-party intellectual property rights. Any attempt to gain unauthorized access to our systems, including through hacking, password mining, or other intrusive techniques, is a serious violation of these Terms and may be reported to law enforcement authorities.

If we determine, in our reasonable judgment, that you have engaged in any prohibited activity, we may take one or more of the following actions: suspend or terminate your Account, void bets, seize or withhold funds, cancel winnings, and/or refuse to process withdrawals, subject to applicable laws and regulatory obligations. We may also share information about your conduct, including personal data where lawful and necessary, with relevant authorities, financial institutions, and other gambling operators, in order to prevent ongoing or future harm. Our decision regarding prohibited activities shall be final, subject to your right to raise a complaint or dispute in accordance with the Complaints & Dispute Resolution section of these Terms.

Restricted Countries (table)

Access to the Site and participation in real-money gaming may be restricted in certain countries or territories due to legal, regulatory, or commercial reasons. You are solely responsible for ensuring that you do not access the Site from a restricted jurisdiction and that you comply with all laws and regulations applicable to you. The table below provides illustrative examples of restricted countries; this list is not exhaustive and may change at any time. We may also apply additional restrictions at state, provincial, or local levels, even within otherwise permitted countries.

We reserve the right to refuse registration, close Accounts, or restrict service access whenever we have reason to believe that you are resident in, located in, or accessing the Site from a restricted jurisdiction. In such cases, we may, subject to applicable law, return any remaining real-money balance to an approved payment method and void pending bets or bonuses. You must not use any technical means, such as VPNs, proxies, or spoofed IP addresses, to disguise your location or identity for the purpose of bypassing geographic restrictions. If we determine that you have violated these rules, your Account may be closed, and any winnings may be voided, subject to legal constraints and regulator instructions.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a secure and lawful manner. Our collection, use, storage, and disclosure of personal information are governed by our Privacy & Data Protection policy, which forms an integral part of these Terms. By using the Site and providing personal information, you consent to our processing of your data in accordance with that policy and applicable data protection laws. We collect personal data for various purposes, including Account registration, KYC and AML compliance, transaction processing, responsible gambling monitoring, customer support, and marketing communications where permitted by law and your preferences.

Personal data collected may include, but is not limited to, your name, contact details, date of birth, identification documents, financial transaction information, device identifiers, IP address, and usage data relating to your interactions with the Site. We implement reasonable technical and organizational measures designed to protect this data against unauthorized access, loss, alteration, or disclosure. These measures may include encryption, access controls, secure storage, and regular security assessments. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security of your information.

We may share your personal data with third parties where necessary to provide our services, comply with legal obligations, or protect our legitimate interests. Such third parties may include payment processors, identity verification providers, analytics services, regulators, law enforcement authorities, and other service providers acting on our behalf. Any sharing of data will be conducted in accordance with applicable law, and, where required, under appropriate data processing agreements that impose confidentiality and security obligations on the recipients. In some cases, your data may be transferred across national borders, including to countries that may not provide the same level of data protection as your home jurisdiction; in such cases, we will take steps to ensure adequate protection for your information.

You may have certain rights under applicable data protection laws, such as the right to access your personal data, request correction of inaccurate information, object to certain processing activities, or request deletion of your data, subject to legal and regulatory retention requirements. We will endeavor to respond to any such requests within the timeframes prescribed by law and in accordance with our Privacy & Data Protection policy. However, we may retain certain information for as long as necessary to meet legal, regulatory, or operational requirements, including AML and responsible gambling obligations. By using the Site, you acknowledge and agree that we may retain and process your data as needed to comply with these obligations.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your Account at any time, in accordance with these Terms and applicable law. Reasons for suspension or termination may include, but are not limited to, suspected or confirmed violations of these Terms, fraudulent or illegal activity, failure to pass KYC or AML checks, evidence of underage gambling, responsible gambling concerns, or use of the Site from a restricted jurisdiction. In some cases, we may suspend your Account as a precautionary measure while we conduct an investigation into suspicious transactions, gameplay, or behavior. During suspension, you may be prevented from placing bets, making deposits, or accessing certain features, although, where permitted by law, you may be allowed to request withdrawals of available funds, subject to verification and ongoing investigations.

If we decide to terminate your Account, we will, where reasonable and legally permissible, provide you with notice of the decision and the underlying reasons. Upon termination, your right to use the Site and any associated services will immediately cease, and you must delete any copies of software or materials obtained from the Site. We may, subject to applicable law and regulatory guidance, return any remaining real-money balance to you using a payment method approved by us, after deducting any amounts owed to us, such as chargebacks, fees, or penalties arising from your breach of these Terms. Any active bets, bonuses, or promotional benefits may be voided or cancelled in connection with termination, depending on the circumstances and legal requirements.

You may request closure of your Account at any time by contacting our customer support or using available features within your Account settings, where provided. Before closing your Account, you should withdraw any remaining eligible funds, subject to standard withdrawal procedures and verification requirements. Account closure at your request does not remove our right to retain certain information or to take future action if we later discover violations or issues that occurred prior to closure. If you wish to close your Account for responsible gambling reasons, we encourage you to consider formal self-exclusion in addition to closure, as self-exclusion may entail additional protections.

In all cases of suspension or termination, we will act fairly and proportionately, taking into account our legal duties, regulatory expectations, and the need to protect both our operations and other players. Our decisions regarding suspension or termination are subject to your right to raise a complaint or dispute in accordance with the Complaints & Dispute Resolution section. However, unless required by law or regulator instructions, our operational decisions regarding access to the Site shall otherwise be final.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of the Site, these Terms, or any services or products offered, even if we have been advised of the possibility of such damages. This limitation includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, business interruption, or other intangible losses. Our total aggregate liability to you for any and all claims arising out of or related to your use of the Site, whether in contract, tort, strict liability, or otherwise, shall not exceed the amount of the net deposits you have made into your Account over the six (6) months preceding the event giving rise to the claim, subject to any stricter limitations allowed by law.

You understand and agree that you use the Site at your own risk, and that all games and services are provided on an “as is” and “as available” basis, without any warranties or conditions of any kind, whether express or implied, except as expressly required by law. We do not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components, nor do we warrant the accuracy, completeness, or reliability of any content or information provided on the Site. Technical issues, including internet connectivity problems, device malfunctions, and software errors, may interfere with your use of the Site and may affect game outcomes or availability; in such cases, our responsibility is limited to rectifying verifiable errors in accordance with these Terms and applicable laws.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages, so some of the above limitations may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by law. You remain responsible for ensuring that your use of the Site is lawful and consistent with your personal circumstances, including any financial or psychological vulnerabilities.

By using the Site, you accept full responsibility for any tax obligations that may arise from your winnings or gaming activity and agree that Winum is not providing tax advice and is not responsible for reporting or paying taxes on your behalf, unless required by law in a specific jurisdiction. You are advised to consult with a tax professional regarding any tax implications of your gaming activities. You also acknowledge that we are not liable for the actions or omissions of any third parties, including payment providers, internet service providers, or support organizations, and that any disputes with such parties should be resolved directly with them, except where we are expressly required by law to intervene.

Complaints & Dispute Resolution

If you have a complaint regarding the Site, your Account, a particular transaction, or any aspect of our services, you should first contact our customer support team using the channels indicated on the Site. When submitting a complaint, you should provide as much detail as possible, including your Account information, the date and time of the issue, relevant game or transaction identifiers, and a clear description of your concerns. We will acknowledge receipt of your complaint in a timely manner and will endeavor to investigate and respond within a reasonable period, taking into account the complexity and nature of the issue. During our investigation, we may request additional information or clarification from you, and you agree to cooperate in good faith to help us resolve the matter efficiently.

We aim to resolve complaints fairly, transparently, and in accordance with these Terms, applicable law, and any relevant regulatory guidelines. Our initial decision will be communicated to you, along with a summary of the reasons and any applicable evidence or references. If you are dissatisfied with the outcome of your complaint, you may request that the matter be escalated internally for further review, where such a process exists. In some jurisdictions, you may also have the right to refer unresolved disputes to an independent alternative dispute resolution (“ADR”) provider or regulatory authority, where available and appropriate; details of any such external options, if applicable, may be provided upon request or outlined on the Site.

The use of any ADR or external dispute resolution mechanism may be subject to eligibility criteria, time limits, and procedural rules established by the relevant body. While we will cooperate with such processes in good faith where required or deemed appropriate, we are not responsible for the decisions of independent ADR bodies or regulators. You should be aware that not all disputes may be eligible for external resolution and that, in some cases, your only recourse may be through the courts of the governing jurisdiction specified in these Terms. Nothing in this section affects any statutory rights you may have under applicable laws.

You agree that you will not initiate any chargeback or payment dispute with your payment provider without first attempting, in good faith, to resolve the matter with us in accordance with this Complaints & Dispute Resolution process. Unjustified or abusive chargebacks may be treated as a breach of these Terms and may result in Account suspension, recovery of funds, and disclosure of information to relevant authorities or financial institutions, where lawful and necessary. Our records, including transaction logs and game history, shall be considered authoritative in the event of any dispute about your use of the Site, subject to any contrary requirements of applicable law or regulator instructions.

Governing Law

These Terms, your use of the Site, and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws specified by Winum for the purposes of contractual relations, without regard to conflict of law principles that would direct the application of the laws of another jurisdiction. By using the Site, you submit to the exclusive or non-exclusive jurisdiction, as specified in the Site’s legal notices, of the courts of that governing jurisdiction for the resolution of any legal actions or proceedings arising from or connected with these Terms. You waive any objection to the venue or forum on the grounds of inconvenience or any other similar basis, to the extent permitted by law.

Nothing in this Governing Law section shall prevent us from seeking injunctive or equitable relief in any jurisdiction where such relief is necessary to protect our rights, intellectual property, confidential information, or the integrity of our systems. Similarly, this section does not limit any rights or remedies that you may have under mandatory consumer protection or gambling regulations in your country of residence, where such laws apply and cannot be derogated from by agreement. In the event of any conflict between mandatory local law and these Terms, the relevant mandatory law shall prevail solely with respect to the conflicting provision, and the remainder of the Terms shall continue in full force and effect.

If any provision of these Terms is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, deleted. Any such modification or deletion shall not affect the validity or enforceability of the remaining provisions. Your continued use of the Site following any clarification of governing law or jurisdictional matters signifies your ongoing acceptance of these Terms as interpreted in accordance with applicable law.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the Site and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the subject matter. No waiver of any provision of these Terms shall be effective unless in writing and signed or otherwise clearly confirmed by us, and no waiver of any breach or default shall be deemed a waiver of any subsequent breach or default. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent; any attempted assignment in violation of this provision shall be null and void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any affiliated entity or successor in interest, subject to applicable law and regulatory approval where required.

We may update, modify, or replace these Terms at any time in order to reflect changes in our services, legal or regulatory developments, best practices in responsible gambling, or operational needs. Where required by law, we will provide you with advance notice of material changes, which may be communicated via email, on-site notifications, or other appropriate channels. The updated Terms will become effective on the date indicated in the notice or on the Site, and your continued use of Winum after that date will constitute your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Site and may request closure of your Account in accordance with the provisions above.

Any headings or section titles used in these Terms are for convenience only and do not affect the interpretation or meaning of the provisions. In the event of any inconsistency between these Terms and any Promotional Terms or game-specific rules, the more specific terms will control with respect to the relevant Promotion or game, unless expressly stated otherwise. Nothing in these Terms shall create, or be deemed to create, any agency, partnership, joint venture, or employment relationship between you and Winum. If you have any questions about these Terms, you should contact our customer support team for clarification before continuing to use the Site or engaging in any real-money gaming activity.